Privacy Policy

This Privacy Policy explains how Cosmopol Karaoke Club Glasgow collects, uses and protects your personal information. By using our website or making a booking, you agree to the practices described below.

1. Information We Collect

We may collect the following information when you interact with us:

  • Full name
  • Email address
  • Phone number
  • Booking details (date, time, area, party size)
  • Payment information (processed securely via our payment provider)
  • Messages, enquiries or notes you provide
  • Technical data such as IP address, device type and browser information

2. How We Use Your Information

Your information is used to:

  • Process and confirm your booking
  • Contact you regarding your reservation
  • Send essential service emails (confirmations, receipts, updates)
  • Improve our website and customer experience
  • Meet legal or regulatory obligations

3. Payments and Security

All payments are processed securely via our third-party payment provider. We do not store or have access to your full card details at any time.

4. How We Store and Protect Your Data

We store your data securely using reputable cloud providers. Measures are in place to prevent unauthorised access, loss or misuse of your information.

5. Sharing Your Information

We may share your information only when necessary:

  • With payment processors to complete transactions
  • With our booking and email systems to deliver confirmations
  • If required by law or regulatory authorities

We never sell your data to third parties.

6. Cookies and Analytics

We may use cookies and anonymous analytics tools to improve website performance and user experience. These tools do not collect personally identifiable information.

7. How Long We Keep Your Data

Booking information is retained only for as long as needed for operational, legal or accounting purposes.

8. Your Rights

You have the right to:

  • Request a copy of any personal data we hold
  • Ask for mistakes to be corrected
  • Request deletion of your data where appropriate
  • Withdraw consent for marketing communications

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

  • Phone: 0141 234 5678
  • Email: gm@cosmopol.co.uk

Last updated: January 2025